Dispute Your Account

In order to resolve your dispute in a timely manner, we may need additional information:

  • :
  • Please explain, in this box, why you are disputing this account and any information that may help us resolve your dispute.
  • Additional documentation can be uploaded below or e-mailed to customerservice@expresscollections.com or faxed to: 605-342-7195. Maximum 2 MB upload field size - Only pdf, jpg, png, doc, docx, xls files are accepted.
  • Max. file size: 128 MB.
  • Max. file size: 128 MB.


If you have received a collection notice and are not sure what the bill is for or why the amount is due, you can request additional documentation from our office.

We will do our best to provide copies of contracts, service agreements, or invoices from the original creditor. Although this information may be readily available, some documentation may take up to 30 days to receive.  Please provide us with a current address and contact information in case we need clarification on your request.